Acosta USA (Florida)

  • Trainer, Master

    Work State US-TX-Irving
    Job ID
    2018-156279
    Work City
    Irving
    PCN
    220258
    Position Type
    Regular Full-Time
    Work Zip
    75063
    Starting average hours per week
    37.5 +
  • Overview

    The Master Trainer is a key influential leader responsible for the strategic development, implementation and ongoing evaluation of a cohesive product training strategy, learning tools, and programs for our client a leader in consumer electronics. The Master Trainer works closely and collaboratively with functional business leaders throughout the client team, as well as Field Leadership, and training teams; together he/she will identify and bridge educational gaps through training to enhance overall results for each area.

    Responsibilities

    • Provides effective training and education to elevate the field team's skills and service experience to support the brand’s signature service in order to drive sales.
    • Educates and inspires in-store teams by participating in workshops, in-store events, education seminars, master classes, etc.
    • Establishes strong store relationships with Regional Sales Managers, Store Associates and Coordinators in the field within their market to gain a better understanding of the business needs.
    • Partners and communicates weekly with RSM on overall business and opportunities.
    • Leads by example to train teams on product and selling techniques. Develops new creative ways to sell and demonstrate product to work in store to promote sell through.
    • Supports field events and represents the company at events and conferences
    • Executes and follows up on the education content created to ensure consistency and skill.
    • Responsible for providing sales and training feedback, education results and other metrics to gage effectiveness of training and accountability.
    • Participates in and attends all mandatory Brand Training and Regional Meetings to lead education demonstrations. May facilitate and lead the Training segment in the regional meetings.
    • Supports other retailer requests such as Master Classes, headliner events within the region, etc.
    • Demonstrates the highest level of professionalism while maintaining a positive attitude at all times.
    • Must be open to receive constructive and specific feedback to improve skill, evolve the needs of the brand and further develop as a professional.
    • Supports and facilitates key retailer specific trainings
    • Provides feedback on event service, sales and education tactics to provide consistency within the brand and to engage the store staff as well as retain, recruit and engage customers to become loyal fans of the brand.
    • Supports product, marketing campaigns and other company initiatives to ensure successful execution and impact sales in store, and events
    • Participates in Regional Team conference calls to provide partnership and create solutions to address business needs around education and events to drive sales.
    • Will be responsible for staying within T & E budgets and the company expense policy

    Qualifications

    • Minimum of 5+ years in Sales, Training and Education in the Consumer Electronics Industry
    • Demonstrated ability to inspire, coach and develop a team through feedback and hands on engagement
    • Ability to work collaboratively and build positive/effective business partnerships
    • Ability to interact with all levels of management in a fast paced, high growth, changing environment
    • Ability to work independently to prioritize and achieve results.
    • Must be open to receiving feedback and have a solutions oriented approach
    • Must have outstanding interpersonal and communication skills (i.e.: verbal, written, group presentation and through facilitation)
    • Proficient in Google Drive preferred.
    • Effective planning, organizational, and time management skills

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