Acosta USA (Florida)

  • Coordinator, Operations

    Work State US-TX-Irving
    Job ID
    Work City
    Position Type
    Regular Full-Time
    Work Zip
    Starting average hours per week
    37.5 +
  • Overview

    Mosaic North America is a full-service marketing agency that delivers successful brand experiences for various high profile clients directly to the people who buy them.  Ad Age recently included us in their Best Places to Work in Marketing and Media list, and we are about to expand our team! 


    We are currently seeking a highly driven, professional for the full time position of Operations Coordinator.


    The Operations Coordinator will compile and analyze weekly program results; utilize information to provide continued development of program efficiencies.


    The Operations Coordinator Will:

    • Act as supporting point of contact with client, maintain relationships and assist with strategic planning
    • Help manage execution of all client-specific initiatives working cross-departmentally within Mosaic
    • Work with leaders to develop and manage field performance measurement tools (scorecard, reports, key performance indicators, etc.)
    • Online set-up of call reports and scheduling
    • Manage all call report changes and work directly with ops to manage timeline of implementation; always being mindful of how changes will impact reporting effectiveness
    • Ensure reporting compliance, timeliness and accuracy
    • Assist with monthly visit and hours report; identify any variance issues, alert program leaders in a timely manner and explain/correct the variances as necessary
    • Establish performance metrics for the program that are aligned with delivering "The Perfect Visit" and build reporting and tracking mechanisms that help drive results
    • Other duties as assigned.


    • Bachelor's Degree in Business, Marketing or related field
    • One or more years’ experience in a retail and/or consumer electronics environment OR any similar combination of education and experience
    • Client Management experience required
    • Strong experience in client facing and leadership skills.
    • Analytical skills required - detailed data-analysis and comprehensive follow-up needed
    • Outstanding organizational skills, attention to detail
    • Project coordination skills, management experience, and prioritization of tasks
    • Superior interpersonal skills to work closely with other team members and the client
    • Professional attitude and strong leadership skills
    • Possess an expert understanding and ability to use additional Microsoft Office products, primarily Word, Outlook, Publisher and PowerPoint.


    Mosaic North America is an Equal Opportunity Employer


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    DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Mosaic reserves the right to modify all or part of any job descriptions at its discretion in order to meet and or exceed the needs of the business. 



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