Acosta USA (Florida)

  • Manager, E-Commerce Customer

    Work State US-ID-Boise
    Job ID
    Work City
    Position Type
    Regular Full-Time
    Work Zip
    Starting average hours per week
    37.5 +
  • Overview

    Work with the E-Commerce Customer Director to improve the strategic online presence and drive e-commerce sales growth on behalf of Acosta clients. Represent multiple consumer packaged goods (CPG) manufacturers at a single multichannel (Brick & Click) retailer. Work with the Director to penetrate retailer eCommerce teams and define the capability as this part of the business grows.


    • Work with the customer and have a clear understanding of the e-commerce objectives. Establish benchmarks and metrics to measure success and communicate with the client.
    • Assist with creating growth plans and targets.
    • Establish strong integration into retailer e-commerce teams.
    • Work alongside the traditional account teams and coordinate efforts with the brick and mortar teams.
    • Advise on assortment to fit retailer strategy.
    • Work with the manufacturer to prioritize digital shelf improvements.
    • Surface promotional and marketing opportunities on site.
    • Surface third-party media opportunities to enhance presence.
    • Create cross-manufacturer merchandising opportunities.
    • Advise on trade/marketing investment plan.
    • Report results aligned with retailer capabilities.


    • Five years of experience in business, customer management, and customer development or similar function.
    • E-commerce experience, preferably focused on multi-channel retailers, with the ability to drive e-commerce growth.
    • Recent experience with the digital shelf, updating content, creating online merchandising, promotional, and media plans.
    • Product information manager (PIM), digital asset manager (DAM), and content management tools experience.
    • Retailer-specific e-commerce capabilities and processes experience preferred
    • Assist with planning, monitoring, and managing departmental budgets.
    • Strong coordination and project management skills.
    • Strong business communication and interpersonal skills with both internal and external workgroup
    • Bachelor's preferred


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